Skip to main content

Maintenance FAQs

Please submit maintenance request via Tenant Portal

For after-hours maintenance needs, please call 678-293-8008

If you are experiencing a life-threatening emergency, call 911 immediately. If you smell gas, contact your gas provider immediately.

Emergency Maintenance refers to any life-threatening event such as:

Major plumbing leak.

  • Turn off the water and call our office at 678-710-8056 during normal business hours. If it is outside normal business hours, please call the after-hours line at 678-293-8008.

Gas Leak

  • Immediately call your gas company provider, and then contact our office at 678-710-8056 if it’s during normal business hours. If it’s outside normal business hours, please call the after-hours line at 678-293-8008.


  • A non-functioning A/C is not deemed an emergency unless the indoor temperature exceeds 90 degrees and the property has only one unit. Similarly, a lack of heat is not an emergency unless the indoor temperature falls below 50 degrees and there is only one heating unit in the property.

By submitting a request, you acknowledge that you have read and understand the maintenance request procedures. Your submission represents your acknowledgment of our written notice of intent and grants us permission to enter your residence to complete repairs. We will contact you with a more specific date and time; however, this notice fulfills our obligation to inform you in writing of our intent to enter your residence.

How To Submit A Maintenance Request

Go to the Tenant Portal login page, enter your email address and password, then click the Login button.

  1. Note: Use the same email address you have on file with your property management company. The first time you access the system, you will be prompted to create a password and activate your account.
  2. Once logged into the Tenant Portal, click the New Maintenance Request button.
  3. On the ‘Create a New Maintenance Request’ page:
    • Enter a description of the problem and suggest a possible solution.
    • Select the issue type.
    • Answer any clarifying questions.
    • Add photos, if applicable.
    • Select the radio button to authorize the management company to enter with their key.
  4. Click the Submit Request button.
  5. After submission, you can track the status of your request within the ‘Maintenance’ section of the Tenant Portal.


Repairs for damage caused by your negligence or misuse are your responsibility. In such cases, repairs will be carried out, and you will be billed for the cost of labor and materials. Please read the following information before submitting a request for garbage disposal or GFCI outlet repairs.