Maintenance Request

Please submit maintenance request via Tenant Portal

For after-hours maintenance needs, please call 678-293-8008

If this is a life threatening emergency call 911 immediately. If you smell gas, contact your Gas provider immediately.

Emergency Maintenance is a life threatening event such as:

By submitting a request you acknowledge that you have read and understand the maintenance request procedures and that submission of this request represents your acknowledgment of our written notice to you of our intent, and your permission to us, to enter your residence to complete repairs. We will contact you with a more specific date and time, but this notice meets our requirement to notify you in writing, of our intent to enter your residence.

How To Submit A Maintenance Request

Tenant Portal login page, enter your email address and password and click the Login button.

  1. Note: Be sure to use the same email address you have on file with your property management company, the first time you access the system you will be prompted to create a password and activate your account
  2. You are logged into the Tenant Portal
  3. Click the New Maintenance Request button
  4. The Create a New Maintenance Request page loads, on the page:
    • Enter a description of the problem and what needs to be done to fix it
    • Select the radio button to authorize the management company to enter with their key
    • Click the Submit Request button
  5. Your maintenance request is submitted and you will be able to track status of your request within the Maintenance portion of the Tenant Portal


Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you. Before you submit request for Garbage Disposals or GFCI outlets, please read below