Future Tenant FAQs

This website is one of your best primary resources, designed to be as informative and ‘user-friendly’ as possible. It includes detailed listings of properties currently ready for rent. We encourage you to drive by the advertised property to determine if it meets your needs. If you decide you would like to view the interior, please follow the instructions provided within the marketing details of the property you are interested in. Be aware that property availability can change rapidly, so we encourage you to check our website and listings frequently. If you have a Licensed Realtor Agent representing you, they will need to register you on our website as their client before showing you a property. Please note, they must accompany you during your viewing of the property.

Each adult (18 years of age or older) who will reside in the home must complete a separate application through our website, providing all requested information. The application can be found by visiting the property listing on the Available Rentals page. Applications must be completed in their entirety, which includes the online application along with supporting documents. You may attach/upload supporting documents to the online application. Supporting documents should include a copy of a valid form of identification, the last two pay stubs, a copy of the two most recent years’ tax returns, or other income validation documents such as a 1099, Social Security statement, retirement or pension statement, trust fund statement, and disability payments. Alimony/child support will be considered as supplemental income when documentation is provided. Applications are processed in the order they are received. All submitted applications become the property of Platinum Property Management Services, Inc.

Yes, you may apply to any of our homes sight-unseen. While we prefer that all prospects tour the homes before applying, we understand the market’s demands and the urgency of finding a new home. For more information about applying sight-unseen, please contact our team, and we will be happy to assist you.

The application fee is $75.00 and must be submitted along with the application before processing can begin.

The application screening consists of:

• Credit Check: A minimum credit score of 550 is required.
• Criminal Background Check
• Eviction History
• Rental History Verification: Current and previous rental history must be verifiable by a third party. Family and friends do not qualify as valid references. Applicants should be ready to provide 3 years of rental history along with contact information.
• Income Verification: Applicants must earn at least three times the monthly rental amount. The following documents are required:
  • The last two pay stubs.
  • A copy of the two most recent years’ tax returns or other income verification documents such as a 1099, Social Security statement, retirement or pension statement, trust fund statement, and disability payments.
  • Supplemental Income: Alimony or child support will be considered as supplemental income when accompanied by documentation.
  • Supporting Documents: Bank statements are not accepted. Self-employed individuals must provide two years of tax returns, both business and personal.

We strive to process applications within 2 to 4 business days of submission. However, processing times may be extended due to difficulties in contacting previous landlords, employers, or other references, as well as due to incomplete applications or missing supporting documents. We encourage applicants to inquire about the status of their application if they have not received a response from Platinum Property Management Services, Inc. within 72 hours (3 business days) after submission.

If you have or have had a Chapter 13 Bankruptcy, you must be at least 12 months into your payment plan. For a Chapter 7 Bankruptcy, you must have been discharged for at least 6 months. If you have experienced a foreclosure or are currently undergoing one, your approval will be based on any rental history you have, other accounts on your credit report, your income, the duration of your homeownership, and the extenuating circumstances surrounding the foreclosure.

• Landlord Collections
• Evictions
• Utility Collections
• Landlord-Tenant Disputes
• Serious Credit Delinquencies and/or Public Records
• Excessive Collections
• Repossessions or Auto Charge-Offs
• Negative Landlord References
• Gross Distortion of the Truth
• Income Below the Minimum Requirement
• Incomplete Applications
• Non-Response from the Applicant
• Non-Response from a Landlord
• Unverifiable Information

We typically render a decision on an application within 2-4 business days after it is received. We frequently update applicants on any pending items in their application. If we do not notify you of your approval within 10 business days following the receipt of a completed application, your application will be considered ‘disapproved.’

No, an approved application alone does not secure the property for which you are applying. The property is secured by the payment of the first full month’s rent. This non-refundable payment can be made once you have been notified of your application’s approval. It is important to note that multiple applications may be received and approved for any available property at any given time. A property remains active and is not reserved until the non-refundable first month’s rent is received from an approved applicant. This payment must be made via cashier’s check or money order, payable to Platinum Property Management Services, Inc. The non-refundable first month’s rent will reserve a home for up to 30 days. Should another approved applicant submit the non-refundable first month’s rent before you do, your application may be transferred to another rental home managed by Platinum Property Management Services, Inc., for which you qualify, within 30 days of your initial approval. The non-refundable first month’s rent will be applied to your first full month’s rent once the Lease Agreement is fully executed.

Once your application has been approved and you have submitted the non-refundable First Month’s Rent, a team member will contact you to schedule your lease start date. You will receive details regarding the monies due at move-in, as well as the contact information for the utility providers. The lease start date must be set within 30 days of receiving your non-refundable First Month’s Rent. On the lease start date, you will meet a team member at the property to exchange the move-in monies for keys and to complete a written move-in assessment report. Prior to this, the Lease Agreement and utility transfers must be fully executed and active. Please note, an Expedited Move-In Fee of $150.00 may apply if you require a faster move-in process. Additionally, should you need to alter any terms of your Lease Agreement after the scheduled move-in date, a Lease Change Fee of $300.00 may be incurred.

Once the non-refundable First Month’s Rent is paid, the property will be reserved, and you will have 30 days to fully execute your Lease Agreement. If the Lease Agreement is not fully executed within this period, or if you cancel, the non-refundable First Month’s Rent will be forfeited and the property will be relisted on the rental market.

The Lease Agreement is for a 12-month term. Longer leases are considered on a contingency basis, unless otherwise stated, and must be approved before submitting an application. An Administrative Fee of $250.00 is due at move-in with each Lease Agreement. The non-refundable First Month’s Rent will be applied as rent once the Lease Agreement commences. Monthly rent is due on the 1st of each month and is deemed late after the 3rd. Any late payments must be made via cashier’s check or money order, and must include the full amount plus a 10% late fee. Sixty days before the lease term ends, either party must provide proper notice to vacate or written intent of non-renewal, otherwise, the lease will automatically renew according to the terms specified in the agreement.

Every adult aged 18 or older who will be residing in the property is required to submit an application and sign a Lease Agreement.

There is no state law that requires landlords to provide appliances. It is important to inspect the home before signing the Lease Agreement to determine which appliances are included.

No. However, you may have a home office if it is permitted by local zoning laws.

Tiffany Mowbray from Platinum Property Management Services, Inc., demonstrates how to open a lockbox with your personal code.

The pet policy for each property may vary according to the individual owner’s preference. Applicants are responsible for confirming pet approval before submitting an application. Typically, there is a non-refundable pet fee of $400.00 per pet. For pet-friendly properties, a maximum of 2 pets are allowed. Acceptable pets, as informed by homeowner feedback and insurance policies, include dogs, cats, small caged pets, caged birds, and fish. Service dogs are permitted and exempt from any pet fees. Pets that are not allowed include livestock, poisonous, dangerous, or exotic animals, as well as dogs considered to be ‘aggressive breeds.’ Prohibited aggressive breeds may include, but are not limited to, Pit Bulls, American Bull Terriers, American Staffordshire Terriers, Bull Terriers, Staffordshire Bull Terriers, Miniature Bull Terriers, Rottweilers, Akitas, Perro de Presa Canarios, Bernese Mountain Dogs, Chow Chows, Dobermans, German Shepherds, American Bulldogs, Huskies (excluding Siberian), Karelian Bear Dogs, Rhodesian Ridgebacks, Russo-European Laikas, Wolf Hybrids, and any breed of guard dog trained to attack. This policy applies to both purebreds and mixes containing any of these breeds and is not an exhaustive list.