Maintenance Request

Please submit maintenance request via Tenant Portal

For after-hours maintenance needs, please call 678-293-8008

If this is a life threatening emergency call 911 immediately. If you smell gas, contact your Gas provider immediately.

Emergency Maintenance is a life threatening event such as:

• Active water leak that may damage home.
  • Turn off water and call our office 678-710-8056.
• Gas Leak
  • Call Atlanta Gas Light at 877-427-4321 and then contact our office 678-710-8056.
• Furnace not working and temp is below 50 degrees
  • Note: No A/C is not considered an emergency unless 90+ degrees outside.
• Anything else that puts the tenant or property in danger

By submitting a request you acknowledge that you have read and understand the maintenance request procedures and that submission of this request represents your acknowledgment of our written notice to you of our intent, and your permission to us, to enter your residence to complete repairs. We will contact you with a more specific date and time, but this notice meets our requirement to notify you in writing, of our intent to enter your residence.

How To Submit A Maintenance Request

Tenant Portal login page, enter your email address and password and click the Login button.

1. Note: Be sure to use the same email address you have on file with your property management company, the first time you access the system you will be prompted to create a password and activate your account
2. You are logged into the Tenant Portal
3. Click the New Maintenance Request button
4. The Create a New Maintenance Request page loads, on the page:
   • Enter a description of the problem and what needs to be done to fix it
   • Select the radio button to authorize the management company to enter with their key
   • Click the Submit Request button
5. Your maintenance request is submitted and you will be able to track status of your request within the Maintenance portion of the Tenant Portal

Important

Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you. Before you submit request for Garbage Disposals or GFCI outlets, please read below

• Garbage Disposals

• Garbage Disposal Do’s:

  • Do keep your garbage disposal clean. Pour a little dish soap inside and let the garbage disposal run for a minute or so with some cold water after washing dishes.
  • Do run your garbage disposal regularly. Frequent use prevents rust and corrosion, assures that all parts stay moving and prevents obstructions from accumulating.
  • Do grind food waste w/ a strong flow of cold water. Why cold water? It will cause any grease or oils that may get into the unit to solidify, so that they can be chopped up before reaching the trap.
  • Do grind certain hard materials such as small chicken and fish bones, egg shells, small fruit pits, etc. A scouring action is created by these particles inside the grind chamber that cleans the garbage disposal’s walls.
  • Do grind peelings from citrus fruits such as lemons or oranges to freshen up drain smells.
  • Do cut large items into smaller pieces. Put them into the garbage disposal one at a time instead of trying to shove a large amount in at once.

• Garbage Disposal Dont’s:

  The most important rule of thumb: Don’t Put Anything In The Garbage Disposal That Is Not Biodegradable Food. A garbage disposal is not a trash can; it’s for food scraps only. Non Food items can damage both blades and the motor. When in doubt, throw it out!

  • Don’t grind glass, plastic, metal or even paper.
  • Don’t grind anything combustible.
  • Don’t grind cigarette butts
  • Don’t pour grease, oil or fat into your garbage disposal or drain. Grease will slowly accumulate and impede your garbage disposal’s grinding ability as well as clog drains.
  • Don’t use hot water when grinding food waste. Hot water will cause grease to liquefy and accumulate, causing drains to clog.
  • Don’t grind extremely fibrous material like corn husks, celery stalks, onion skins, and artichokes. Fibers from these can tangle and jam the garbage disposal motor and block drains.
  • Don’t turn off the motor or water until grinding is completed. When grinding is complete, turn off the garbage disposal first. Let water continue to run for at least 15 seconds, flushing out any remaining particles. Then turn off water.
  • Don’t put too many potato peels down the garbage disposal. The starches in the potatoes will turn into a thick paste and may cause blades to stick.
  • Don’t put large amounts of food down the garbage disposal. Feed food into the garbage disposal a little at a time with the cold water running; this will help the food scraps flow down freely through the drain pipes and plumbing.
  • Don’t put expandable foods into your garbage disposal. Foods like pasta and rice expand when you add water in a pot; they do the same thing once inside your pipes or garbage disposal and are the cause of many jams and clogs.
  • Don’t grind large animal bones (beef, pork etc.).
  • Avoid putting coffee grounds down the garbage disposal. They won’t harm the garbage disposal and they’ll actually help eliminate odors. However, they can accumulate in drains and pipes, causing clogs. Best to avoid.
  • Don’t use harsh chemicals like bleach or drain cleaners. They can damage blades and pipes. Borax is a natural sink cleaner and sanitizer that effectively works on odor-causing mold and mildew that accumulates in garbage disposals. (See more below).

• Keeping Your Garbage Disposal Running Problem-Free:

  Ice is an extremely effective and inexpensive method for cleaning your garbage disposal, sharpening the blades and breaking up any grease build-up which has accumulated. Just toss a few ice cubes into the garbage disposal and run it. As the garbage disposal chops into the ice cubes, the ice chips will effectively scour all the hard to reach areas of the unit, and melt down the drain. Try this once or twice a month to keep your garbage disposal in fine working order.

  To Remove or Prevent Nasty Garbage Disposal Smells

  Here are some natural methods to clean your garbage disposal that are good for the environment and very inexpensive.

  • Periodically, take a lemon or orange and toss it into the disposal. The oils and juice from the fruits and peels naturally clean the walls inside the garbage disposal and create a fresh, long-lasting scent.
  • Freeze vinegar in ice cube trays and run those down the disposal. This will keep your blades sharp while safely killing odor-causing bacteria.
  • For stubborn odors pour baking soda into the drain and let it set for several hours before running the water and garbage disposal.
  • For really stubborn odors, use a safe cleaning product like Borax. Just pour 3-4 tablespoons of Borax down the drain and let it sit for an hour. Then turn on the hot water and flush the borax away.

• GFCI outlets

  Please check the GFCI (also known as GFI) electrical outlets in the home. If one of the GFCI outlets has been tripped, you will not have power to several outlets in the home. Please watch this helpful YouTube Video to show you what a GFCI outlet looks like and how to reset the outlet