Maintenance Request

Please submit maintenance request via Tenant Portal

If this is a life threatening emergency call 911 immediately.  If you smell gas, contact your Gas provider immediately.

Emergency Maintenance is a life threatening event such as:

Active water leak that may damage home. Turn off water and call our office 678-710-8056 or after hours hotline 855-559-5525

Gas Leak-Call Atlanta Gas LIght at 877-427-4321 and then contact our office 678-710-8056 or after hours 855-559-5525.

Furnace not working and temp is below 50 degrees 

By submitting a request you acknowledge that you have read and understand the maintenance request procedures and that submission of this request represents your acknowledgment of our written notice to you of our intent, and your permission to us, to enter your residence to complete repairs.  We will contact you with a more specif date and time , but this notice meets our requirement to notify you in writing , of our intent to enter your residence.


Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you.   Before you submit request for Garbage Disposals or GFCI outlets, please read below 

Garbage Disposals

Before you submit a request for Garbage Disposal please read below.

Garbage Disposal Do’s:

Garbage Disposal Don’ts:

The most important rule of thumb: Don’t Put Anything In The Garbage Disposal That Is Not Biodegradable Food. A garbage disposal is not a trash can; it’s for food scraps only. Nonfood items can damage both blades and the motor. When in doubt, throw it out!

Keeping Your Garbage Disposal Running Problem-Free

Ice is an extremely effective and inexpensive method for cleaning your garbage disposal, sharpening the blades and breaking up any grease build-up which has accumulated. Just toss a few ice cubes into the garbage disposal and run it. As the garbage disposal chops into the ice cubes, the ice chips will effectively scour all the hard to reach areas of the unit, and melt down the drain. Try this once or twice a month to keep your garbage disposal in fine working order.

To Remove or Prevent Nasty Garbage Disposal Smells

Here are some natural methods to clean your garbage disposal that are good for the environment and very inexpensive.

GFCI outlets

Please check the GFCI (also known as GFI) electrical outlets in the home. If one of the GFCI outlets has been tripped, you will not have power to several outlets in the home.  Please watch this helpful YOU TUE Video to show you what a GFCI outlet looks like and how to reset the outlet

6120 Windward Parkway, Suite 165 | Alpharetta, GA 30005 | (678) 710.8056
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Platinum Property Management Services, LLC, Property Management, Alpharetta, GA