Resident Frequently Asked Questions

Info You Need

This website is one of your best primary resources and is designed and constructed to be as informative and "user friendly" as possible. It includes detailed entries on properties presently ready to rent. Typically, each listed property has detailed driving directions. We encourage you to drive by the advertised property, to determine whether the residence appears to meet your needs. If you decide you'd like to view the inside, you may text/email or call the leasing representative assigned to that property. Their contact information will be posted on the ad. There may already be a planned showing of the property that will fit into your schedule. If there is an existing open house planned, but it is not at a convenient time for you, or if there's not yet an appointment set, call the leasing representative and we'll do our best to arrange a viewing tour for you as promptly as possible. Our appointments are set with reasonable expectations in mind, regarding the leasing representative’s ability to maintain a sensible travel schedule throughout the day. Please be aware that property availability status can change rapidly and we encourage you to check our website and listings often, or call the leasing representative associated with that listing. If you have an Agent already representing you, they will need to register you on our website as their client prior to showing you a property. Please note, they must accompany you during the showing.


Each adult (18+) that will reside in the home must complete a separate application through our website, providing all information requested. The application can be found by visiting the property listing through the Available Properties page. Applications must be completed in their entirety.  This will include the online application, with supporting documents. You can attach/upload supporting documents to the online application or fax them to 678-317-9136.  Supporting documents include a copy of a valid form of identification, the last two payroll stubs, a copy of the most current year's tax return or other income validating documents such as a 1099, Social Security statement, retirement or pension statement, trust fund statement, and disability payments. Alimony/ child support will be considered as supplemental income when documentation is provided. Applications are processed in the order received. All applications submitted become property of Platinum Property Management Services, LLC.


The cost per application is $59.00 and must accompany the application before it can be processed. The application can take approximately 2-4 business days to process. The application fee is nonrefundable


The application screening consists of a credit check, criminal background check, eviction history, current and previous rental history verification (this must be verifiable by a third party; family & friends are not an acceptable form of rental history verification), and income verification. To complete the rental application, you must be prepared to provide 3 years of residential history as well as contact information for your rental references. You will also be asked to provide information on your monthly income, which includes your last two payroll subs, a copy of the most current year's tax return or other income validating documents such as a 1099, Social Security statement, retirement or pension statement, trust fund statement, and disability payments.  Alimony/child support will be considered as supplemental income when documentation is provided. Bank statements are not accepted as supporting documents. All self employed individuals will be asked to provide two years of tax returns. We make every effort to process applications within 2 to 4 business days of submission; however, processing can take longer due to inability to contact previous landlords, employers or other references, incomplete applications, and missing supporting documents. Applicants are encouraged to check on the status of an application if you have not received a response from Platinum within 72 hours (3 business days) of submission.


Cosigners are allowed on a case by case basis. They will not be permitted for applicants with any credit discrepancies or negative references.


If you have or have had a Chapter 13 Bankruptcy, you must be at least 12 months into your payments. For a Chapter 7 Bankruptcy, you must be discharged for at least 6 months.

If you have had a Foreclosure or are currently going through a foreclosure, your approval will be based off of any rental history you have, other accounts on your credit report, income, and how long you owned the home, and the extenuating circumstances regarding the Foreclosure.


Landlord collections, evictions, criminal history, serious credit delinquencies and/or public records, excessive collections, repossessions or auto charge offs, negative landlord references, any gross distortion of the truth, income that does not meet the minimum requirement, incomplete applications, non-response from the applicant, non-response from a landlord. We will notify you if your application has not been approved within 10 days after the date we receive a completed Application. Your Application will be considered "disapproved" if we fail to notify you of your approval within 10 days after we have received a completed Application.


No. An application will not secure the home for which you are applying for. The first full months rent secures the home. The non-refundable first months rent can be paid once you have been notified that your application has been approved. Please note, multiple applications may be received and approved for all properties. The property remains active and is not reserved until the non-refundable first full months rent is received from an approved applicant. The non-refundable first full months rent must be paid in a cashier’s check or money order and payable to Platinum Property Management Services, LLC. The non-refundable first full months rent will reserve a home for up to 30 days. If another approved application submits the non-refundable first full months rent prior to you, your application can be applied to another Platinum Property Management rental home that you qualify for within 30 days of approval. The non-refundable first full months rent  will go towards your first full month of rent it once the Lease Agreement begins and possession is taken.


Once you have been approved and submitted your Nonrefundable First Month Rent, a Platinum team member will be in contact with you to schedule your move in date. The date will need to be within the 30 day reservation period and will be the day that you meet at the home to get your keys, pay any amounts due, and complete the Move-In Inspection report. In addition, the Official Notice Of Approval, the Lease Agreement, and utility transfers will need to be completed by this date. Once we have your scheduled move in date, we will draft the Official Notice Of Approval Form which will outline your utility information (if provided to us) as well as all amounts due. In addition, we will draft your Lease Agreement based on this date. The First Month Rent and Lease Agreement will be sent to you electronically for you to review and sign. Please note, if you require an expedited Lease Agreement, you may be subject to an Expedite Fee of $150.00. Also, if you need to change any of the terms of your lease after your move in date is scheduled, you may be subject to a Change Lease Fee of $200.00.


After you have submitted your First Full Months Rent, if you decide you no longer wish to move into the home, we are not able to refund any fees paid. Once the Nonrefundable First Months Rent is paid, the property will be reserved and you have will have 30 days to begin your lease and take possession/move into the home. If you do not begin your lease or take possession/move in during this time frame or if you provide notice of cancellation, the Nonrefundable First Month Rent is forfeited and the home is placed back on the rental market.


The pet policy for each of property may vary based on the individual owner’s preference. Applicant is responsible for verifying pet approval prior to submitting an application. Typically, there is a non-refundable Pet Fee $250.00 per pet. For pet friendly properties, no more than 2 animals are allowed. Acceptable pets include: dogs, cats, small caged animals, caged birds, and fish. Service dogs are allowed and are exempt from any pet fee. Livestock animals, poisonous, dangerous, or exotic animals, and dogs that are considered "aggressive breeds" are prohibited. Aggressive dogs may include but are not limited to: Pit Bulls, American Bull Terriers, American Staffordshire Terriers, Bull Terriers, Staffordshire Bull Terriers, or Miniature Bull Terriers, Rottweilers , Akita, Perro de Presa Canario, Bernese Mountain Dog, Berner Sennenhund, Bernese Cattle Dog, Chow Chow, Doberman, German Shepherd, American Bulldog, Husky - Including American, Eskimo and Greenland (Siberian is Okay), Karelian Bear Dog, Rhodesian Ridgeback, Russo-European Laika, Karelian Bear Laika, Wolf Hybrids, or any breed of guard dog trained to attack. The foregoing applies to both purebred and any mix containing one of these breeds.


The Lease Agreement is typically for a 12 month term. Longer leases are considered a contingency, unless otherwise stated, and must be approved prior to submitting an application. If your Lease Agreement begins mid-month, you will be asked to pay a prorated rent portion on move-in day. With each Lease Agreement, there is an Administrative Fee of $150.00 due at move-in.  The monthly rent is due on the 1st of each month and is considered late after the 5th. Any late payments must be made in a cashier’s check or money order and all payments must be made in full. The Nonrefundable Reservation Fee will convert to the Refundable Security Deposit once the Lease Agreement begins and possession is taken. Sixty days prior to the end of your lease term, either party must provide a notice to renew or non-renew the lease or it will automatically renew.


Each adult (18+) that will be living in the home must submit an application and sign the Lease Agreement.


There is no state law requiring a landlord to furnish appliances. It is important to view the home prior to signing the lease to see what appliances are included and to see if they work properly. The lease will also reference the appliances that are to be supplied under the terms of your agreement.


No. You may have a home office if allowed under local zoning law.


Tiffany Mowbray, Platinum Property Management, explains how open a lockbox using your personal code.


The pet policy for each of property may vary based on the individual owner’s preference. Applicant is responsible for verifying pet approval prior to submitting an application. Typically, there is a non-refundable Pet Fee $250.00 per pet. For pet friendly properties, no more than 2 animals are allowed. Acceptable pets include: dogs, cats, small caged animals, caged birds, and fish. Service dogs are allowed and are exempt from any pet fee. Livestock animals, poisonous, dangerous, or exotic animals, and dogs that are considered "aggressive breeds" are prohibited. Aggressive dogs may include but are not limited to: Pit Bulls, American Bull Terriers, American Staffordshire Terriers, Bull Terriers, Staffordshire Bull Terriers, or Miniature Bull Terriers, Rottweilers , Akita, Perro de Presa Canario, Bernese Mountain Dog, Berner Sennenhund, Bernese Cattle Dog, Chow Chow, Doberman, German Shepherd, American Bulldog, Husky - Including American, Eskimo and Greenland (Siberian is Okay), Karelian Bear Dog, Rhodesian Ridgeback, Russo-European Laika, Karelian Bear Laika, Wolf Hybrids, or any breed of guard dog trained to attack. The foregoing applies to both purebred and any mix containing one of these breeds.


6120 Windward Parkway, Suite 165 | Alpharetta, GA 30005 | (678) 710.8056
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Platinum Property Management Services, LLC, Property Management, Alpharetta, GA